Refund Policy

Last updated: September 2025

1. Digital Product

All reports sold through OneClick VIN are digital products delivered electronically via email.

2. Refund Eligibility

Because reports are generated and delivered instantly, we generally do not offer refunds once a report has been delivered.

However, we may issue a refund in the following cases:

• Duplicate charge — You were charged more than once for the same report.
• Non-delivery — You did not receive the report after purchase and we are unable to resolve the issue.
• Incorrect VIN — The report was generated for a VIN that does not match any vehicle due to a system error on our end.

3. How to Request a Refund

To request a refund, please email us at iassistance@foxmail.com within 7 days of your purchase. Include your order email and the VIN in your message.

4. Processing

Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days.

5. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after report delivery.
• Dissatisfaction with the content of the report (data is sourced from third parties).
• Failure to check spam/junk folders before claiming non-delivery.